Impendulo isampuli isikhalazo. Ixesha lokuba ingqalelo izikhalazo abemi '

Ukuxhatshazwa - le yenye iintlobo ukukhusela amalungelo abemi '. Phantse wonke umntu ngendlela enye okanye omnye ujongene kule kota. Ngoko ndifuna ukuba nikhumbule ibinzana ukubamba, "Ndiza ukukhalaza, Mna andifumani ubulungisa phezu kwakho!" Kakade ke, abantu abaninzi abazithathi kakhulu ezi ekhala, kodwa ndabulaleka. Kweli nqaku siza achaze iinkcukacha ingqiqo aze anike impendulo isampuli omalunga nesikhalazo, ukwenzela ukuthintela uphuhliso ungquzulwano. Oku kumdla zombini oosomashishini kunye nabathengi. Kodwa izinto zokuqala kuqala.

Iintlobo zezikhalazo

Umzekelo Impendulo yesikhalazo ixhomekeka kuhlobo oluthile kwephepha okhankanywe. Sibala ezona ziphambili:

• isikhalazo kwezomthetho. Le isibheno, Ephakamileyo, labucala, okanye ukufumanisa izenzo lentendelezo. Ngoko ke, oko yingcamango ekufutshane ixabiso "funa". Elawulwa yi-Civil Procedure Code of the Russian Federation.
• Izikhalazo kubaphathi karhulumente kwi intshukumo okanye Ukungenzi ngamagosa, imibutho, amashishini. Umzekelo, i-UMhloli kuRhulumente kophulwa amalungelo abasebenzi, iofisi yomtshutshisi, njalo njalo. D. ne elithi "uvumo". Zombini ezi ngqiqo kulo mzekelo ngokusemthethweni okulingana. Ngokomthetho, njengoko umthetho, i-Code of yeNkqubo zoLawulo kunye Code of Amatyala zoLawulo ze-Russian Federation.
• Izikhalazo kubathengisi, iivenkile njalo njalo. D. Kunokubakhona ingxelo yobuqu, kwakunye njengoko kubhaliweyo ncomo zeencwadi kunye neengcebiso. Ngamaxesha Soviet kwathiwa ngokuba "incwadi izikhalazo." Eli xabiso lihambisana ingcamango "funa". Silawula Code wayo Civil. Okulandelayo, sixelele ngakumbi malunga amabango.

"Nika Me i Incwadi Complaints"

Ngokutsho uMthetho "Xa nokuKhusela amaLungelo Abasebenzisi ', iziko ngalinye kufuneka ukubhukisha ncomo kunye neengcebiso. Impendulo yesikhalazo kuyimfuneko. Kwi isicelo, iziko kunyanzelekile ukuba kuyo.

Indlela yokuphendula "yokuxhokonxa '?

Abanye abemi badla kakubi ilungelo labo uzame yokuzilungiselela ngeendleko lwezithuba esizabelweyo. Ludla ubhale ukubuyekeza negative ngenxa yaso nasiphi na isizathu, yaye ngamanye amaxesha ngaphandle kwayo.

Masithi le meko. Kwafika internet cafe mfazi. Ayibuzayo ukunceda umlawuli ukuthumela ileta, ukufumana ulwazi, kwaye uluhlu iqhubeka kangangesiqingatha seyure. Umqeshwa kufuneka uphume emva counter nokunceda inenekazi. Ngenxa yoko, "endaweni Ndiyabulela kuwe," Uthi le ncomo zeencwadi kunye "scribbling 'lonke iphepha le nkcazelo ezimbi. Yena "ndohlukana kubi, bakrwada, kakuhle sakhonza" njalo njalo. D. kamva Kwiveki, yabuya loo ntokazi ukuze ubone ukuba nesingeniso saso unyamalele, kwaye kwakhona ushiye ingxelo engentle isiqingatha page. Abasebenzi kwi ilahleko, umnini, kakhulu. Ungathini abahloli abasebenzi Rospotrebnadzor?

Xa akukho nto yakoyika. Kodwa usafuna ukuphendula. impendulo isampuli isikhalazo iza kukhangeleka ngolu hlobo: "Enyanisweni, ibango iye kuphicothwa yi nolawulo. Nabasebenzi udliwano-ndlebe. Kuyanconywa ukuba ahlawule ingqalelo ngakumbi kwiimfuno zabathengi. Igama, indawo, inombolo utyikityo. " Nasiphi na isikhalazo nokuba iqondo "ityala" abasebenzi kufuneka baqonde ngokweenkcukacha.

Isizathu asingomsebenzi imithetho ebonelela Civil Code. Abasebenzi kufuneka babe nolwazi lokuba nayiphi ukubuyekeza naxa ingumbandela ozaliswe ziziphumo. Loo umlinganiselo wayeza 'ukwandisa' kuba izenzo uxanduva kubaxumi, izilwa abasebenzi ukuba bafunde ukusebenza kunye izichaso, njalo-njalo. D.

Ngubani ubhala isikhalazo?

Abantu bashiye amazwana ezingalunganga kwi ncomo zeencwadi kunye neengcebiso bohlulwa ngokweendidi ezintathu:

1. "Yokuxhokonxa". Injongo yotyelelo yabo yokutyela - ushiye irekhodi elibi. Ezi isenokuba sikhuphisana, nabagxeki, njalo-njalo. D.
2. "Nakulwa". Bayakuthanda yokuzilungiselela ngeendleko abasebenzi store. Injongo ayikho ungeno kwi ncwadi yabahambi, kodwa zonke imeko umkhupha ngokwabo, yaye baqalise nokulwa. Kudla iziganeko ezinjalo iphele kunye nohlolo ezimbi.
3. "Angry". Kuba abemi abaqhelekileyo abo ngokwenene "kwaziswa abilayo." Abantu abanjalo ngokuqhelekileyo abathandi lokukhalaza, kodwa ukwenza oko xa ngokoqobo ngenkani. Bona i "uvavanyo litmus" lweshishini.

INtloko le nkampani kufuneka luthathelwe ingqalelo zonke izikhalazo. Isigaba sokuqala abantu kunqabile kakhulu. Okwesibini amaninzi, kodwa ngamanye amaxesha inkangeleko iirekhodi ezinjalo ngenene ityala abasebenzi. Izikhalazo ezivela kudidi lwesithathu - .. Vusa-up call, ukuze ukuba abanye abemi angafaka isicelo enkundleni okanye ingxelo esemthethweni Rospotrebnadzor. Oku kunokukhokelela ezahlukahlukeneyo izohlwayo kunye imbuyekezo yomonakalo yokuziphatha.

izikhalazo phindwa umntu ofanayo

Makhe sibuyele kwimeko lady kwikhefi ye-intanethi. Khumbula, yena wabuyela yokutyela kwakhona "kwacunyuzwa off" kwincwadi yabahambi. Kufuneka wenze ntoni kule meko?

impendulo isampuli isikhalazo iya kuba ngawo ngale ndlela: "ngumgqaliselo Ukuphindaphindwa aliqulathanga ulwazi olongezelelweyo. Xa ukuhlola sikhatyiwe. " Kuko konke. "Yokuxhokonxa" Ungaya kuphela enkundleni okanye ukuba isikhalazo kwabasemagunyeni, kodwa ke naxa ingumbandela ozaliswe ziziphumo kupheliswa ulawulo yenkampani. Unakho ukubhala ochasene ingxelo.

Ezibhaliweyo kunye ukhohliwe?

Ngokuphathelele kulawulo impendulo, ngoko, ngokomthetho, eli binzana wokuqwalaselwa isikhalazo iintsuku ezimbini. Zingaphelanga iintsuku ezintlanu kufuneka kuthathwe amanyathelo okulungisa (incoko lokuthintela kunye nabasebenzi, ukutshintshwa iimpahla, njalo-njalo. D.). Ukuba umenzi-sicelo washiya idilesi yakhe okanye inombolo yefowuni, ngoko ke kufuneka kwakhona azise kwiintsuku ezintlanu - nokuba ngembalelwano okanye ngomnxeba.

Kwimeko yokunqongophala ixesha elifanelekileyo lokuphelisa lentswelo okanye injongo yophando "lwangaphakathi", ulawulo yenkampani unelungelo lokuba ukwandisa eli xesha iintsuku-15, ukwazisa le sicelo. Kodwa ke ixesha impendulo isikhalazo idla khange ahlonelwe.

ephule ezinkulu

Rospotrebnadzor ngetsheki kumashishini ezahlukeneyo ukuthetha malunga ukunyhashwa rhoqo ezinxulumene izikhalazo abemi '.

ezizezi:

• yephule imigomo impendulo nesikhalazo.
• Akukho ncomo zeencwadi kwimimandla kubonelelwe ngumthetho (zisoloko zifikeleleka kwindawo isivakashi kwikona lomthengi).
• Ukunqongophala yamanqaku kuyimfuneko kwincwadi guest amanyathelo athathiweyo ukulungisa iziphene. Ezi zikhalazo wamane.

Izikhalazo :. Impendulo isikhalazo 'ibila nedangatye ukunqanda umlilo "

Njengoko umthetho, kwi "Izikhalazo" iirekhodi ezinxulumene amabango kule nkampani. Ngokuqhelekileyo abantu Iyanikhubekisa le nkonzo "ephosakeleyo,". E. I ubanga enxulumene nenkonzo. Kakade ke, asizizo zonke, kodwa abaninzi. Izikhalazo malunga iintshukumo zokwaphulwa kwemithetho kakhulu zithunyelwa kwii-arhente zikarhulumente kulawulo - iOfisi yoMtshutshisi, i-Service Federal. Nangona ngaphambi koku, kwaye yimizamo yokusombulula le meko kunye evenkileni.

Kodwa emva incwadi yabahambi. "Le umthengi kuphosakele ngamaxesha onke." Idla ngokuba sisivumo kwabasebenzi abaninzi. Ubukrwada, ukunganyaniseki, kunye nezinye izinto ezinxulumene kwinkonzo lweshishini elo. Oku ibango ezikumila yokuziphatha, kwimeko 'imfazwe "kufike nabamashishini ilahleko yokwenene (ilahleko isidima kunye nembuyiselo umonakalo yokuziphatha kunye nangaphezulu. D.).

Ngenxa yesi sizathu ukuba kuyimfuneko ukwenza yonke into yaye ngakumbi ukuba 'kuphole "iklayenti:

• Impendulo elifutshane elide ubuninzi ngqo isikhalazo umthengi. Kunqweneleka kwaye ngencwadi ebhaliweyo kwaye efowunini.
• okuxolisa esisinyanzelo.
• Enkosi ibango. Kufuneka ibukeke impendulo isikhalazo? Umzekelo yokubhala: "Othandekayo Ivan, ninambulelo mni na wabonisa iintsilelo zethu, siya kuphucula inkonzo yethu. Siyathemba ukuba isiganeko eso soze zenzeke. Siya kuba nemihlali kwakhona ukunibona xa kwivenkile yethu. " izimelabizo ezininzi kakhulu izivakalisi ezithathu elifutshane, nangona kunjalo, le ndlela yenza ukubonakala engqondweni yonxibelelwano "live".

La manyathelo aya kuphela ukuphepha ezinye iinkqubo, kodwa ukuze ufumane umthengi unyanisekile yaye anelisekile.

Indlela ukuphendula izikhalazo

Thina zilinganisa imeko ukuze siqonde indlela oza kusabela ngayo isikhalazo. Masithi intsapho entsha ndawonye onke amaxwebhu kwi inkonzo yokhuseleko loluntu yabemi ukufumana inzuzo umntwana. Emva koko, nabani na "iindaba" kwi-arhente karhulumente le azikafiki. Emva koko umama oselula wagqiba ukufunda ngezinto ezibangela "cwaka." Njengoko kunjalo, kukho okrwada kuye, akukho inkcazo eyanikwa. Imali, Kakade ke, anikatshabalali kuluhlu. Ukungaphumeleli ukuqeshwa mali zange ifike. Kwakubonakala ukuba inkundla akunakuphepheka. Kwadlula iinyanga ezimbalwa. Intsapho baqesha igqwetha ngubani isimangalo. Kodwa ngaphambi kokuba uthathe ukuba i "indawo Themis", babhala nomtshutshisi. Oku bakhalaza ukusonga ngokungekho zokukhusela intlalo yoluntu.

Umzekelo, kumzekelo wethu, impendulo umtshutshisi ukuba esi sikhalazo Akumangalisi imibane. Kwiintsuku ezili-10, le ntsapho safumana impendulo kwimfaneleko. lonke ityala zihlawulwe zingaphelanga inyanga. Kwakhona, ileta impendulo sikhalazo safunyanwa, hayi kuphela ofisi yomtshutshisi, kodwa kwi kulawulo ukhuseleko loluntu (ngumthetho, Asinakuyenza le nto), kwaye nkqu uxolo. Ukongeza, abasebenzi izihlandlo eziliqela bazisa nabo efowunini (oko naye na inxalenye yomsebenzi wabo), ukuvuma iimpazamo zabo.

Izenzo ezinjalo, kwiimeko ezininzi singabanqanda abantu uphando ngakumbi. Apha uyakwazi ukufumana umzekelo wendlela ukunika iimpendulo izikhalazo abemi '.

Official isikhalazo umxumi ebhalwe

Ukunika impendulo nesikhalazo umthengi, owabhala na encwadini yabahambi, waza wathumela isicelo esibhaliweyo kwi-ofisi ebhalisiweyo, oko kusweleka mpawu zilandelayo:

• Njengomgaqo, kukho isibheno ngokusemthethweni wakhonza kwi "yokuhlala zavalelwa". Ithetha sengqondo "enzulu"-sicelo.
• Imihla Impendulo yesikhalazo eyahlukileyo ukusuka 'encwadini "yebango. Imihla 10 irisithi.

Impendulo isikhalazo: Umzekelo

Ukuba ufumene isicelo esibhaliweyo esivela client kwaye siqinisekile ukuba ilungile, kufanele kube lula ukuphendula ngokufanelekileyo. Xa ezifana iimpendulo njengoko kuchaziwe kangangoko kunokwenzeka, kungakuhle ukuba niyinikele-sikhokelo ukwala yowiso esemthethweni, kodwa iithowuni sithembele ngokupheleleyo.

Indlela engcono yokwenza (kulo mzekelo, oko kukwenza, ukubhala) Impendulo yesikhalazo? Imizekelo ngezantsi:

"Aba (th) igama, nathi ngokunyanisekileyo buhlungu ukuba wayifumana wena xa ukwimeko efanayo. Thina kwicala lakho yaye bafuna ukukunceda. Kodwa imeko enjalo ukuba sinako ukwenza ngokwemigaqo yomthetho. izenzo zethu ziya ukuhlonipha le mimiselo ilandelayo: (Unalungelo). Nceda yamkela ukuxolisa hina leswi humaka embilwini. Sinethemba kwakhona ukunibona xa kwivenkile yethu. Ndininqwenelela okuhle! Ozithobileyo, ulawulo (igama lenkampani). "

Nceda uqonde maqumrhu karhulumente

Isikhalazo amagunya karhulumente ephepheni iwela phantsi koMthetho Federal "Ngomhla izikhalazo ebhaliweyo abemi." Oku kuquka zonke izikhalazo ukuba asuphavayize olawulo karhulumente: .. ofisi yomtshutshisi, nabahloli yabasebenzi, Rospotrebnazdor, Rosmednadzor, Rosobrnadzor njl Supervision eRashiya kakhulu, nzima uluhlu kubo bonke.

Ngokutsho komthetho federal okhankanywe, iimpendulo izikhalazo abemi kufuneka ukunika iintsuku ezingama-30 ukususela kumhla wokufunyanwa kwesicelo. Kodwa iimeko enikwe sokongezelela le elimisiweyo imihla-30.

Umzekelo, impendulo umtshutshisi ukuba isikhalazo. Ngaphambi koko, kufuneka ukuqhuba uphando olunzulu (kumaxwebhu isicelo, ukuba kubiza, yokuphenya njalo njalo. D.). iintsuku 30 akwanelanga. Kulo mzekelo, ofisi yomtshutshisi lwenze isikhalazo ngomnye kwiintsuku ezingama-30 (ubuninzi), ngoko umfaki-sicelo sithunyelwa isaziso echaza isizathu.

izikhalazo engaziwa

izikhalazo angaziwa azithathwa arhente zikarhulumente. Khawuthelekelele indlela ngayo kakubi ukuba umthetho akayeki apho. Zingqinisiswe umtshutshisi okanye nabahloli umsebenzi kungaba naluphi na usuku ngokusekelwe kwiingxelo ze "engaziwa kakuhle nabanye."

Kakade ke, i-arhente karhulumente angaphendula incwadi enjalo naluphi na ulwaphulo-mthetho. Noko ke, ukuba unyanzelekile ukuba axele ukuba abasemagunyeni zokunyanzelisa umthetho egameni labo. Kwilizwe lethu, oko kwenzeka ukuba oku kuyenzeka kunqabile kakhulu. Ngamafutshane, njengoko isitsho njalo intetho, "ukuvala amehlo abo" kwaye badlule.

Mpendulo isikhalazo kwi-ofisi yomtshutshisi

Iofisi yomtshutshisi, ngokungqinelana noMthetho Federal "Kwi izicelo ebhaliweyo abemi", kwakunye noMthetho Federal "Kwi-Ofisi yoMtshutshisi", unyanzelekile ukuba anike impendulo ebhaliweyo zingaphelanga iintsuku ezingama-30 (kwiimeko ezizodwa, lo gama yandiswa kwi-60, kodwa isaziso imbopheleleko yenu-sicelo) kwi isikhalazo elinobuchule kuyo. Ukuba umzimba loluntu aluphumi naziphi na iimpendulo, ungafaka isikhalazo ukusonga:

• ukuba umtshutshisi ephakamileyo;
• enkundleni.

isikhalazo kwinkundla

izikhalazo yezeejaji ifuna elineziqinisekiso zomthetho kakhulu. Ngaphandle ulwazi olungundoqo nezakhono olu xwebhu ukufikelela. Kuxobekeka kwezo njongo, kukho:

• Yokudlulisela kunye nezibheno Ephakamileyo amasiko zeenkundla.
• isikhalazo Private. Kwakhona phezu iinkcazelo ezahlukeneyo kunye nezivakalisi ihlabathi, iinkundla zezithili.
• isikhalazo Private kwi ibhodi bolu izenzo (ukusonga) abakhonzi Themis.

Impendulo yesikhalazo yinkundla kuxhomekeke kwimeko ethile phantsi inkqubo yoluntu, ikhowudi inkqubo mthetho, kwakunye CAS kunye Code of the Russian Federation.

Njengoko umthetho, basabela kufuneka ilandelwe iintsuku ezili-10. Ukuphendula (inkcazelo) kufuneka anikwe imithetho isikhalazo, kwakunye kunokwenzeka, le nkqubo ukuze ziqwalaselwe. Kwimeko ushiya ngaphandle intshukumo kubalulekile ukwazi ukuba kwamiselwa le nkqubo ukuba nomtsalane esi sigqibo.