Njengokuba abasebenzi entloko balawula

Nayiphi manipulation ekuhambeni kwexesha kunganobungozi kwinkampani. Ndibone iinkampani ezingaphezulu kwama-500 kumanqanaba ahlukeneyo, ubukhulu obahlukileyo, isakhiwo ezahlukeneyo kunye uhlobo olwahlukileyo ulawulo, kodwa abazibona inkampani enye, nto leyo ekuhambeni kwexesha kwi ubuchule noluqhathayo ukwakha okulungileyo iqela, umgangatho ngemveliso eyomeleleyo kunye, impumelelo, umsebenzi olungileyo inzuzo.

Oonobangela zazo kule nkampani

Le rots fish ukusuka entloko

Xa inkampani apho umnini Akabagagameli abangaphantsi, abangaphantsi musa ukwqhatha ezinye abangaphantsi, ukwqhatha omnye nomnye. Ukuba umnini indlela intloko yakhe, waza wavakalisa ngqo bonke abasebenzi iintshukumisa zabo aze abanike ithuba lokudlala iimpawu zabo, abasebenzi ukuze abasebenzi kumgca omtsha ziyafana. Oku kwenza kube lula ukuqesha iqela labantu enamandla zentsulungeko akakhubeki iingxaki phambili nokuqhathwa yabasebenzi ngaphakathi qela.

Iingxaki kunye namagugu

Kuba kum, ukuphululwa - le yenye iimpawu ezinzulu. Xa ndibona ukuba omnye intonga umphathi ufuna ukufumana yoko, usebenzisa ubuchule ezifihlakeleyo noluqhathayo - into ngokucacileyo kwicala inkampani ayikho njalo. Kungenzeka, oku ingxaki amaxabiso umnini okanye umphathi abaphezulu ikhokela ishishini.

Ndiyanikhuthaza na ukunyanga iimpawu sibathantamise ingxaki enzulu kakhulu. Ingxaki ilele kakhulu ubunini yonxibelelwano kunye / okanye nabaphathi abaphezulu kunye. Kwaye emva koko yaguqulelwa phantsi ngeyona ndlela sigwenxa, kunye kwinqwanqwa ngalinye isantya lwemigangatho ukuzuza. Le ngxaki ingasombululwa os-, uqeqesho ngokudibeneyo okanye, kwiimeko ezigabadeleyo, abantu ngokubuyisela.

Masiqonde abasebenzi ilawulwe njani yinkokeli kwaye kule meko ukuyenza.

Iintlobo yokuntlokothiswa abasebenzi

Yokulingisa umsebenzi bomkhuhlane

Xa umqeshwa ufuna ukubonisa ukubaluleka kwayo entloko, kunye notshintsho ingqalelo yakhe sisiphumo ngenkqubo - yinto iliphawu yokuba abasebenzi ngaphakathi kwiqela ofuna sifuna ukuthandwa nomphathi, kunye / okanye baqeshe abantu ngokunxaxha abangafuniyo ukusebenza.

Kufuneka wenze ntoni

Yazisa metric ecacileyo zisekelwe kwixabiso intshukumo nganye iklayenti. Ngokomzekelo, ukuba ufuna ukuqinisekisa ukuba abasebenzi baye benza ngokupheleleyo CRM-nkqubo, kwaye ufake nezizathu kule migca ngokuzalisa le CRM-nkqubo. Ekuhambeni kwexesha abasebenzi bakho endaweni kakuhle ukunxibelelana nabathengi, qala nje kangangoko kunokwenzeka ukugcwalisa imiqolo. Ndandidibana xesha.

Ingxaki kukuba na susumetela into ezisa ixabiso. Ixabiso eyenziwa ungenise-in-ngexesha izivumelwano, umsebenzi ophantsi ishiywe, amazinga aphantsi umtshato. Kodwa ixabiso CRM awahlutha nakubani na kodwa wena. Kwaye umsebenzi wakho kulo mzekelo - ezithengisa abasebenzi ukubaluleka izenzo ezinentsingiselo. Ukuba awukwazi bathengise ngazo, ngoko, ngelishwa, kuyimfuneko mhlawumbi ukutshintsha kuwe njengomphathi okanye ukutshintsha abasebenzi baqesha abanye.

ulwazi lifihlakele

A iqela ngokwemiqathango nangomoya bengasiqondi. Found amashishini aphakathi kunye ezinkulu njengoko zeengxelo ezinkulu angazimelisa iziphako ezinkulu, ukufuna okanye iimpazamo ngokuphandle.

Kufuneka wenze ntoni

Kufuna ukuba abasebenzi ulwazi ngohlobo eqondakalayo. Ngo omnye kakhulu umdla kum, ngexesha lokugqibela iincwadi - "Maverick" Ricardo Semler - ukusombulula le ngxaki kuye kwafunyanwa ngokubanzi ukuba zonke iingxelo kwi nkampani, kuquka ukuthengisa, kufuneka zingeniswe kwi format iphepha elinye A4, leyo igama ibonakalisa ithisisi yengxelo engundoqo .

Ewe, ngokupheleleyo lonke ulwazi lwalo naluphi na uhlobo zinganikezelwa kuxwebhu enye A4. Njengoko Mark Tven uncokole, "Ndiyaxolisa kuba ubhalo elide, ndandingenayo ixesha ucinga phezu elifutshane." Eneneni, kwimibhalo elide ukuba angafundwamntu, ungakwazi ukufihla nantoni na. Nceda abasebenzi bakho ukuba bachaze ngokucacileyo izimvo zabo.

Umzekelo, zonke iincwadi zasekhaya kubathengi, sele siqalisile ukusebenzisa le nkonzo Glavred. Maxa wambi ukusetyenziswa kuyanceda ukubona yonke inkunkuma ngomlomo kwisicatshulwa kunye nokunciphisa ingqondo entliziyweni, ukuba inyama, ndahlukane ngamanqatha ngokungeyomfuneko ndibutyabeke ngomswane.

Ukuphepha izihloko

A uhlobo elula kakhulu yokuntlokothiswa, xa uthotho lwemibuzo ebuzwa kuwe, wena ufumane impendulo kuphela ezo imibuzo yingenelo kakhulu umsebenzi.

Kufuneka wenze ntoni

Azuze ukuphendula ngalinye le mibuzo, enoba lingavumi kusenokuba.

Ukuzama ukunyanzela intloko ukwenza umsebenzi khoboka

Ngamanye amaxesha, eqamba ngokubaluleka kwisuphavayiza womqeshwa okanye enye indlela ebangela intloko athathe yinxalenye uxanduva ekusombululeni iingxaki.

Kufuneka wenze ntoni

Musa ukuyibekela ntliziyo le uxanduva kwaye mazibuyiselwe emva umsebenzi. Unako ukudlala umdlalo omncinane - umzekelo, masithi ukuba ikomityi yekofu phezu kwetafile - elijongene nayo. Employee uza kuni, athi ukuba wabiza inkampani baza benza kuye ukusombulula le ngxaki abafuni kwaye zifuna intloko yesebe ukuthengisa. Kweli nqanaba, luxanduva - indebe ikofu - kudluliselwa kuwe.

Yintoni impendulo? "Andazi ukuba mandithini. ? Yintoni onokuyenza "Wathi:" bendicela ubuza ukuba ndikubize ukuba isigqibo ngale meko ". - "Khangela, mna andizange ukuqonda isizathu sokuba uhlawule le mali? Mhlawumbi ungakwazi ukufumana indlela yokusombulula le ngxaki? "-" Ndakhe ndazama, ndisilele ". - "ntoni wena? Yiyiphi enye into enokwenziwa? "

Ukuba kuyenzeka oku, yaye umqeshwa ukuthatha uxanduva, utsalo oko, akukho mfuneko yokuba ukusebenza kunye nomqeshwa. Njengoko komzekeliso Indian: "ihashe wafa - suka", oko akumele bayikhabe spurring.

kuluntu lwethu, kuquka i-Russian (Andiyithandi ukuba iimeko nzulu njalo, kodwa abe imvakalelo, ngokuba ndaya kwisikolo neyunivesithi), oko kubangela ukuba abantu benze izigqibo ngokwabo. Ngoko ke, ngokufuthi na umsebenzi olungileyo, kungabi kakubi, hlakulela kuzithemba. Kuba oku kunokwenzeka yaye kuyimfuneko ukuba babafundise ukuba bathathe uxanduva oko bakwenzayo uze ubonise ukuba yintoni iingenelo ukuba banike inkampani. Xa engafihli xelela indlela izenzo zabo nefuthe kwiziphumo inkampani - emcela ukuba akukho nkqubo elide kwaye isiphumo. Kodwa lonke ixesha umsebenzi wakho - ukubuyisela umqeshwa uxanduva lwakhe.

indispensability zokwalatha

Xa i nabo umqeshwa yonke ulwalamano kuye, uzenza ufunwayo enziwe. Umzekelo, enxibelelana kwisangqa elimxinwa labantu kwiqela iinkampani, qhagamshelana yabo ayikho i-CRM, kodwa ngenxa yesizathu esithile banakho kwincwadi yefowuni. Ukuba kubizwe naye mobile. Okanye xa umqeshwa kwincoko siqaqambisa ukubaluleka kwayo kuzo zonke iindlela ezinokubakho.

Olu luguqulelo efanayo ihashe efile. Kulo mzekelo, umqeshwa iinjongo zabo inkampani icwangcisa ngaphezu neenjongo nkampani, abasebenzi. Ngethiyori, its not embi, kodwa kuyenzeka ngeendleko yenkampani - icace phandle, xa umsebenzi eyeka, inkampani uya kuphulukana yinxalenye abafowunelwa wenqwelwana, inxalenye enye into.

Kufuneka wenze ntoni

Bendiya kufuna unxibelelwano ngokunyanzelekileyo CRM akavuma ukuba kungenzeka ukuba abasebenzi abasebenza ngandlel ezahlukeneyo. Oku kulula kakhulu ukuba abasebenzi abatsha, leyo shicilela imithetho ethile.

Kubasebenzi abadala oku kuya kuba nzima - baye basebenza ubomi bam bonke mobile phone, kwaye ngesiquphe onokufuna ukusebenza kuphela nge-CRM-nkqubo. Kodwa ukuba uyazi kakuhle nganye kwaye kangangexesha elide, bathembana, ukuze kube lula: kufuneka azithengise ingcamango yintoni ofuna. Kwaye - kungekhona ukuze ususe kuloo ndawo, yaye ukuba kuphulukana uxhulumaniso umxhasi, ngokuba umsebenzi ngamnye unethuba ukutshintsha ithuba lokwenza into kule nkampani. "Ukuze wenze lo msebenzi akulolize, ndicela ukuba ugcwalise zonke CRM. Kum oko kuyimfuneko kakhulu kwaye anexabiso elikhulu, kwaye ndicela ukuba uyenze 100%. Ngenxa kungenjalo ayisebenzi "

Ukuthengisa umsebenzi kufuneka bazalise data e CRM-nkqubo, kufuneka ufumane kude umsebenzi ukubonisa indispensability zabo. Kwaye abo bangakwaziyo ukufumana kude koko, ngelishwa okanye ngethamsanqa, bendiya ukucebisa kuthi ndlela-ntle.

Ukujikeleziswa intloko intloko

A imeko apho umphathi utsibela phezu kwentloko yentengiso kwaye uza kuMlawuli Sales.

Kufuneka wenze ntoni

UMlawuli Sales yeSebe, leyo akazange eze phantsi kwakhe ngqo, - ukubuyela umva uxanduva isigqibo phezu kwentloko imeko yentengiso. meko engamkelekanga apho umphathi wezentengiso kunye iiholide umnini ukuzama ukusombulula ingxaki ngaphandle kokuba ukucombulula kuqala ingxaki kunye nentloko.

Umba wokuqala kwaye kuphela umnini: Futhi sakhetha ukuya kuyo? No - hamba, isigqibo.

Artificial uxinzelelo ixesha lokwenza izigqibo

A imeko apho intloko ozama ukuqhuba ekoneni kwaye kwanyanzeleka ukuba ukwamkela isigqibo ngaphandle kokulibazisa. Isigqibo ngoku, kufuneka ngokukhawuleza ukusebenza ngale client, umzekelo, kuyimfuneko ukuba kuvunyelwane isaphulelo.

Kufuneka wenze ntoni

Esinye sezisombululo ibhetele nxamnye na nokuqhathwa - ixesha. Onke amatyala, ecacisa indlela "engcono yenkulungwane", kuza rhoqo. Kwaye kunqabile kakhulu ndadibana neemeko kushishino, xa isigqibo kwafuneka ukuba kuthathwe ngoko nangoko, kwaye ukuba ngaba oko kuthatha namhlanje, ngomso uya kuba kusemva kwexesha.

Kuyinto iindidi inqabile kakhulu yaye bambalwa kakhulu kweempahla - ezifana ezonakalayo. Kuzo zonke ezinye iimarike, ndiqinisekile imini yenzelwe ukuba unako ukulinda, kwaye ngeli xesha bathathe isigqibo esazisiweyo.

Text ukuphululwa abantwana

Simple izakhi ezifana "Ndisuka musa nokulindeleyo", "iinkokeli ezidlulileyo akazange akwenze", "usoloko usitsho," "Ndicela ujonge endaweni yam," okanye "uyazi into andikwazi mna akukwazi" - konke kwakhona uzama ulijule uxanduva okanye ukunyusa ukubaluleka kwayo, ayithobe interlocutor yakhe.

Kufuneka wenze ntoni

Umbuzo lokuqala: kutheni na nam ngale ndlela uthi ufuna ukuba ndiwathethe la mazwi? Vumela abantu izaba ukuziphatha kwabo.

Kungcono ukuxoxa ngokwahlukileyo, kungekhona iqela, yaye ngamnye. Ukuba ngendlela abasebenzi yokunxibelelana umphathi wakhe, umqeshwa kunye imfuneko kuthi ndlela-ntle. Ngenxa yokuba umsebenzi kungenzeka ukuba ukuvumela ukuba banxibelelane ngendlela efanayo kunye nabathengi kwaye akhulule uxanduva ukusuka ngokwabo ukuya komnye umntu. Xa umsebenzi onjalo akayi kuba nakamva - oku ihashe efile efanayo apho bathi ndlela-ntle.

Indlela ukuba ayiyeke ukuphululwa

Naluphi na uhlobo yokuntlokothiswa - imeko apho omnye winile cala nomnye ulahlekelwa. Ngala abasebenzi, abavuma ukuba betye ilawulwe, musa ukusebenza.

Andingi ndingazibhala msebenzi ngonaphakade - njengoko umnini kunye umniniyo, loo nto umdla ukusebenza abantu abanengcwangu, uxanduva umdla, kwaye nabo anelisekile ngaphakathi kwezopolitiko iqela, nokuba ndiyagxekwa, ezinye onilwelayo imisebenzi kunye nokupasa. Ku va ton lwamandla ukuba bachitha kwiziphumo kodwa umdlalo kwezopolitiko lwangaphakathi. Olu hlobo abasebenzi mhlawumbi abanamdla ukusebenza okanye akukho usukelo lwabo. indawo yazo, ukuba ngqo kwi nkampani, ngoko, thatha ezifana ayikho imfuneko. Kwaye ukuba sele unayo - amava yam ithi ukuba utshintsho olukhulu umntu kufuneka iminyaka esibhozo.

Oku kusebenza kubasebenzi phezulu. Ukuba njengesiqhelo lakho iqabane-mlawuli kwentengiso, lowo uye wakusebenzela, waqala xa yonke into enkulu iminyaka elishumi, uqala ukuba baziphathe ngendlela efanayo yaye ezama ikulawule, ngoko lo umqondiso ukuba ixesha ukuba ahlukane nayo.

Kwafuneka siyeke ebomini kunye naye ishishini, ngenxa yokuba siye saa amaxabiso. Oku kwamenza ilungile nayiphi na abasebenzi ukuba aziphose phezu imali, kodwa ayamkelekanga kum. Ngenxa yesi sizathu, siya nje wahlukana, kwaye ndicinga ukuba omnye ezona zigqibo ebomini bam. Oku akuthethi ukuba zange ndiqonde iqabane lakhe ishishini, nto leyo ithetha ukuba kufuneka amaxabiso ezahlukeneyo, kwaye ke naye nje hayi endleleni.

Mna ndicebisa ukuba isicelo nje ukuba amalungu esigqeba nabalawuli, kunye nabasebenzi, kubandakanywa abaphathi yokuthengisa. Kwaye ukuba ujonge neqela lakho uze ugqibe ukuba ufuna ukusebenza kunye nabasebenzi ngamandla ngenene, kwaye ufuna abasebenzi intengiso, nceda uqhagamshelane nathi.